Contact centre partnership
Vicorp Corporation has formed a partnership and reseller agreement with Soanar that will enable the two companies to work together to bring Vicorp's communications technology to enterprise-class contact centres.
The standards-based Vicorp xMP suite allows easy interaction with enterprises in ways that improve self-services, lower costs and improve customer loyalty.
Soanar uses Vicorp's xMP in conjunction with other communication and media server products to offer businesses the flexibility they need to deliver their customers interaction applications by using channels such as voice, mobile video and advanced speech.
Two-thirds of Connecting Victoria projects now complete
The program is delivering 1300 mobile and broadband projects, with more than 900 of these in...
TPG receives warning following Triple Zero compliance failure
The formal warning was issued after TPG failed to notify Telstra — the entity responsible...
TCCA names new TETRA interoperability certification partner
DEKRA will be TCCA's new TETRA Certification Body that will oversee the interoperability...