Motorola Solutions announces AI assistant for retail worker safety

Motorola Solutions recently announced SafetyCam, a wearable AI assistant designed to protect, connect and actively assist retail and other frontline teams. The company says it converges enterprise-grade video security, two-way voice communications, a dedicated panic button and the company’s conversational Assist AI into a single device that moves beyond passive recording to proactive threat detection and deterrence. The front-facing, active feedback display lets subjects see themselves being recorded, and a remote talk-down feature allows for off-site intervention in customer conflicts.

Motorola says SafetyCam is designed to transform first-person, floor-level data into connected intelligence for greater operational clarity across a store. It flows live video, voice transcripts and location data from on-duty workers into a seamless, real-time incident narrative, so remote supervisors and security teams can provide prompt situational support. It further helps local management verify compliance, protect assets and rapidly resolve operational claims.

“Retail workers and shoppers face increasing instances of intimidation and unpredictable behaviour on the sales floor,” said Dr Read Hayes, executive director, Loss Prevention Research Council. “Our research consistently shows that visible safety technology makes a real difference. The best solutions don’t just respond after something goes wrong; they discourage dangerous behaviour before it starts, support employees when tensions rise and preserve a clear record when incidents do occur.”

SafetyCam’s built-in voice assistant drives daily productivity by allowing associates to coordinate operations via 1:1 and group calls, query complex workplace policies, look up product details and bypass communication barriers via real-time translation in more than 50 languages.

“Retail threats have changed faster than the tools designed to mitigate them,” said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. “SafetyCam is purpose-built for the store floor, where a fragmented set of tools isn’t an option. Converged video, critical communications and AI assistance work together, so retailers aren’t just recording incidents, they’re preventing them, and they aren’t just monitoring customer interactions, they’re improving them.”

Image: Supplied.