Survey results from first responders

The Usability Team of the American National Institute of Standards and Technology’s (NIST) Public Safety Communications Research (PSCR) program works to identify issues faced by first responders surrounding the use of their existing and emerging public safety communication technology. The Usability Team conducted a series of in-depth interviews with approximately 200 first responders about their views on communication technology.

The results of these interviews informed a nationwide, large-scale survey completed by over 7000 first responders. This data is now public and provides a means to analyse the survey results, creating charts and tables dynamically based on filter selections.
The survey results, accessed via the Survey Results Tool and the Survey Analyzer Tool, and the interview quotes, available via the Interview Quotes Tool, can be freely used to influence the research, design and development of communication technology in the public safety domain. Information about the research methodology and instrument design for both the interview and survey protocols, as well as instructions on how to interpret the results, can also be found in the FAQs.

For more information about the NIST PSCR Usability Team research, click here: https://publicsafety.nist.gov/index.html.

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