Technical LMR Radio Rock Stars wanted! Career Opportunity at Omnitronics

Omnitronics Pty Ltd
Wednesday, 12 June, 2024


Technical LMR Radio Rock Stars wanted! Career Opportunity at Omnitronics

Are you a legend in the world of radio dispatch? Omnitronics, a world-leading vendor in Radio Dispatch, is looking for a Radio Engineer – Senior Technical Installation & Support.

Omnitronics is a world leader in providing advanced communications (Radio Dispatch) technology to support vital industries like resources, ports, emergency services, and more.

We are seeking a Senior Technical Support person, based in either Perth, Brisbane or Christchurch. The ideal candidate will be working full-time as part of a small but highly effective team, reporting to the Services and Support Manager.

Your key focus and responsibility will be attending to incoming queries, requests, and issues, ensuring clients get a quick response, and system integrators get all the required information they require to provide effective support. You will provide fast level 1 to level 2 first and second line support on Omnitronics software and hardware. This will also include the processing of hardware return requests, internal IT related request/support, and administrative project tasks.

The Responsibilities:

  • Provide first- and second-line support on Omnitronics solutions (software or hardware products), guaranteeing fast level 1 to level 2 support.
  • Follow ticket movements, assisting and/or reminding ticket assignees to providing updates to clients, as well as setting expectations with customers for timeframes and priorities.
  • Manage the escalation of support tickets to system integrators and support engineers.
  • Participate in the rostered Global 24/7/365 Support Standby schedule to ensure support availability.
  • Assisting in the processing of hardware return requests (RMAs) and internal IT related request and or support.
  • Maintain team member and customer data.
  • Provide administrative support to the project team and ensure project related activities are up to date.
  • Provide weekly, monthly, and quarterly reports, giving insights into the support ecosystem.
  • Monitor the performance of services against service level agreements (SLAs), recommending performance improvements.
  • Track satisfaction levels of provided support received from clients.
  • Review Jira Helpdesk operations (i.e. processes and workflows) on an ongoing basis, looking for improvement areas.
  • Assist in company security compliance, as stipulated in client S&M agreements.
  • Add value, to the organisation, by providing a professional, competent, consistent, efficient, and friendly engagement with clients, to ensure happy, lifetime clients.
  • There might be times when additional duties and/or responsibilities are required. (For example; installation services - remote and, or on-site).
     

About You:

  • Demonstrated Experience with helpdesk/service desk ticketing systems.
  • Experience in radio (Analog, DMR or P25 or TETRA) essential.
  • Excellent problem solving and well-developed theoretical and analytical skills, including the ability to provide innovative solutions to resolve problems and issues.
  • The ability to manage, prioritise, and track multiple responsibilities.
  • Windows OS and Microsoft 365 proficient.
  • Effective communication and interpersonal skills.
  • Ability to work in a team environment.
  • Dedicated team player with ability to multi-task.
  • Well organised with high attention to detail.
  • Willing to travel if required, though this would be minimal initially.
     

The Perks:

  • Helpful & friendly culture
  • Flexible working arrangements, including WFH 2 days/week
  • Central Perth location at Omnitronics Global HQ
  • 2 Wellbeing (Mental health) days per year
  • Monthly Omni BBQ
  • Regular, fun team events, plus opportunities to participate in charity events
  • Scope for travel — domestic and international
  • Opportunities for growth
     

This is a great opportunity to challenge yourself in a very varied role with one of Australia’s dynamic technology companies operating in the global marketplace.

If you are looking for an employer who truly cares, then look no further: More than 50% of Omnitronics team members have been with the organisation for 10 or more years.

For more information: https://bit.ly/3VCL12f.

Related Sponsored Contents

What business insurance do you need to ensure you are covered?

Businesses must manage risks as best they can. When things go wrong, there is insurance to help...

How technology can protect lone workers

Organisations have a growing number of lone workers to whom they owe a duty of care. Their safety...

Rohde & Schwarz Australia: 40 years strong

This year Rohde & Schwarz Australia is celebrating its 40th year since incorporation in...


  • All content Copyright © 2024 Westwick-Farrow Pty Ltd