The ACMA's response to the COVID crisis

The ACMA has outlined the measures it is taking to adjust its work programs to assist the industry during the current COVID-19 turmoil.

The Authority has so far:

• delayed consultation processes for non-urgent matters such as the review of the Radiocommunications Act prohibitions/exemptions framework
• suspended consultation on proposed revisions to nbn consumer experience rules
• extended the time for submissions to the Spectrum Pricing Review
• suspended planned investigations into Telecommunications Consumer Protections Code compliance attestation rules
• implemented deferral or payment by instalment arrangements for apparatus licence renewals.
   

“We will also be reconsidering reporting requirements and timeframes for responses to statutory notices to ensure that affected regulated entities can focus on maintaining their services,” the ACMA said in a statement.

The statement goes on to say that “Where warranted, the ACMA will consider regulatory forbearance on a case-by-case basis. Any forbearance considered will be balanced against the potential risk of consumer harm, the seriousness of any breach of law, efforts of organisations to comply and all other relevant considerations.

“We are committed to engaging with and working constructively and pragmatically with our stakeholders so we can remain informed of issues and challenges.

“We are receiving multiple requests from licensees/regulated entities for specific assistance and we are actively considering their requests. We will continue to provide updates on our website about further decisions as they are made.”

Image courtesy ACMA.