BlackBerry and Samsung partner on critical communications


Wednesday, 30 March, 2022

BlackBerry and Samsung partner on critical communications

Organisations must be prepared to manage critical events, including operational disruptions, infrastructure outages, natural disasters and pandemics. BlackBerry and Samsung have partnered to deliver the BlackBerry Critical Event Management (CEM) solution using Samsung Galaxy devices. The joint offering is optimised for first responders and frontline workers.

Public safety, frontline officers can trigger and respond to emergency alerts with a simple press of the key on the device. This can be particularly useful for those working in covert operations, who can act discreetly to minimise drawing attention to themselves.

In health care, with BlackBerry CEM on a Samsung Galaxy device, home-care nurses can deliver seamless check-ins and check-outs for visits. They can also stay safe by easily triggering an SOS if they find themselves in dangerous situations.

Utility field employees can be notified of critical events on their Samsung Galaxy and use it to collect data from the BlackBerry CEM solution or respond to alerts while working in any conditions due to military-grade standards.

In addition to email, phone, text and mobile notifications, BlackBerry Alert and BlackBerry AtHoc connect to a full range of mass communication tools, including two-way radios, loudspeakers, digital displays, fire panels, emergency stop buttons, badging systems, as well as social media. Communication can be made with teams outside an organisation, using up-to-date contact and location information to ensure responses are coordinated and crucial information flows to where it is needed.

Organisations can identify risks, coordinate responses and mobilise staff during administrative or logistical events, supply chain disruptions or health incidents. Personnel can be accounted for with real-time visibility as to their safety and status.

Critical information can be accessed, such as geo-tagged media, real-time location tracking and field reporting from the frontline. If a user is in harm’s way, workers can easily send a distress signal to summon help.

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