Motorola launches role‍-‍based AI for first responders

Motorola Solutions has announced the launch of Assist Suites, a portfolio of role-based AI for public safety solutions that the company says is designed to deliver the right intelligence to the right person at the right time.

Motorola says that Assist Suites synthesises multiple sources of data from across an agency — 911/000 audio, body and in-car camera footage, radio transcripts and other sources — into a unified thread of intelligence to help accelerate emergency response times, enhance safety and transparently support the highest levels of operational and reporting accuracy.

The Dispatcher Assist Suite helps streamline information intake and emergency dispatch and coordination, and the Responder Assist Suite helps enhance field officer safety and reduce the administrative burden of report writing.

The suite’s report-writing tool, Narrative Assist, cross-references an officer’s first-hand account with multiple sources of incident data to build a police report grounded by verified intelligence. Assist highlights discrepancies for the officer’s review to maintain human-led oversight and retains a clear audit log of all AI suggestions.

Research reveals that nearly half of a call handler’s time on emergency calls is spent verifying information, while officers spend approximately 40% of their shift behind a keyboard rather than in the community. Assist Suites are designed to address challenges driven by the dual crises agencies face: a massive influx of data and a critical shortage of public safety personnel.

“In public safety, time can be the difference between a successful outcome and a tragedy,” said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. “Assist saves time and time saves lives. We’re focused on delivering the real value of AI through personalised suites that support the specific needs of each emergency responder.

“Assist seamlessly transitions intelligence from one person to the next to improve accuracy, speed and safety.”

The role-based suites recognise that AI’s value can vary significantly between the command centre and a patrol car or emergency vehicle. More suites will follow this year to support additional public safety and enterprise security roles.

Every second counts when someone dials 000, and research shows that 40% of these calls suffer from the inefficient exchange of information between roles. The Dispatcher Assist Suite provides real-time call transcription and translation to address language barriers that can add an average of 70 seconds to the call. Assist can highlight keywords like ‘gun’ or ‘heart attack’ and suggest immediate actions that allow call handlers to focus on faster and safer responses versus data entry. Additionally, Assist can automate triage of non-emergency call traffic, which can account for 65% of call handlers’ workloads in some regions.

50% of officers also report that the incident details they receive en route frequently differ from what they encounter on scene. The Responder Assist Suite helps give first responders a verified picture of the situation before they arrive. On scene, Assist enables voice-activated queries of an agency’s data for eyes-up situational awareness and safety.

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