Motorola Solutions expands emergency call translation with AI

Motorola Solutions has announced the expansion of its Assist AI agents and features for the 911 workflow, designed to automatically translate calls in real time and share live 911 call audio directly with field units. The Interpreter Agent and live audio streaming capability are now natively integrated into the company’s computer aided dispatch (CAD) software and mobile applications that deliver 911 intelligence directly to first responders.

The communication gap between receipt of an emergency call and the arrival of translation services can delay emergency response by over 70 seconds on average. The Interpreter Agent is designed to automatically identify a caller’s language and enable real-time, automatic two-way voice-to-voice translation plus transcriptions so critical details can be communicated quickly and clearly.

“In an emergency, speed and clarity almost always improve safety outcomes,” said Jeremiah Nelson, corporate vice president, Motorola Solutions. “Removing time-consuming communication barriers between emergency call handlers and the community allows the right kind of help to get to the caller faster.”

Additionally, first responders can now access real-time emergency call conversational context in the field. They can listen to live calls, view highlighted keywords and review both concise summaries and detailed transcriptions. This aims to bridge the gap between dispatch and the field, so first responders can arrive at the scene better prepared, helping to save critical time and improve outcomes. The live data is simultaneously pushed to the agency’s real-time operations centre, so they can dispatch additional resources if needed.

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