Motorola Solutions expanding Assist AI globally

Motorola Solutions has announced the global expansion of Assist, its mission-critical AI for public safety. Following successful deployments across US public safety agencies, the capability is scaling internationally to bring role-specific intelligence to control room operators, emergency responders and investigators.

“Emergency personnel face an overwhelming influx of data under immense stress,” said Fergus Mayne, vice president of sales, Europe, at Motorola Solutions. “By automating routine tasks and surfacing vital insights in real time, Assist cuts through the noise. It reduces the immense cognitive load on frontline teams, empowering them to respond to critical incidents with greater clarity, speed and confidence.”

Motorola says Assist layers intelligent capabilities directly into Motorola Solutions’ control room software to help accelerate emergency response. It automatically identifies, gathers and prioritises vital call information — such as historical incident data at a specific location or critical keywords like ‘heart attack’. To minimise miscommunication and preserve operator focus, Assist supports live transcription, call language translation, advanced audio enhancement and a non-emergency call agent that automatically handles routine calls to allow human operators to focus on critical emergencies.

For staff in the field, Assist is a mobile-first digital force multiplier at the edge to help enhance productivity, situational awareness and safety, while for investigators handling large volumes of evidence, Redaction Assist leverages automated object and speaker tracking within the evidence management workflow. It can automatically tag evidence and redact sensitive subjects and objects to accelerate records documentation and support privacy.

Image credit: iStock.com/Jacob Wackerhausen