Urgent upgrade restores 911 centre's capabilities

By Jonathan Nally
Thursday, 08 August, 2019

Urgent upgrade restores 911 centre's capabilities

Following a number of devastating storms in Tennessee in June, only half of Loudon County’s primary 911 emergency communications centre was functional, necessitating hastening of a major upgrade.

Avtec, Critical Tech Solutions and Loudon’s 911 service worked together to restore redundancy and regional interoperability to the centre.

In less than five weeks, a new Avtec Scout EX dispatch solution was built and installed, enabling the centre to return to normal operations.

The upgraded system includes:

  • eight Avtec Scout EX dispatch consoles, including configurations that can add positions to the centre’s mobile command unit during expanded emergency situations;
  • NENA headset interfaces, which enable dispatchers to answer both 911 and radio calls using a single device;
  • interfaces with KENWOOD and Motorola Solutions radios, including P25, for interoperability within the Tennessee Valley Regional Communications System.

“Avtec custom-built the new system using screen configurations we sent,” said Jennifer White, Director of Loudon County E-911 as well as the former chair and a current member of Tennessee’s Emergency Communications Board, which oversees all 101 emergency communications districts in the state.

“Because of this, our dispatchers were using the system comfortably within 10 minutes.

“Having the backing and support of the combined Avtec and Motorola Solutions teams was another important factor in our decision. Knowing we now have service and support redundancy is a big deal for us,” she added.

“We are proud to have dependable partners like Critical Tech Solutions,” said Johnny Goforth, Regional Sales Manager, Avtec.

“Loudon County will have greater peace of mind knowing they can count on both the premier support and responsiveness of our channel partners as well as experts from Avtec and Motorola Solutions to quickly provide technical support for any issue impacting their dispatch operations.”

Image courtesy Loudon County

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