Mitel Xpert multi-line communication solution

Mitel has announced its latest multi-line communication solution, the Mitel Xpert, formerly known as OpenScape Xpert by Unify. The system is designed to meet the demanding needs of high-stakes environments, including control centres and public safety answering points.

The Mitel Xpert terminal, model 6010p, supports up to 600 lines and integrates seamlessly with existing enterprise telephony solutions using its IP-based, SIP-supported architecture. This makes it suitable for critical environments where fast communication is essential. The system features a large, customisable, 10.4″ touchscreen, which allows users to manage up to 200 pages and 12,000 user-definable buttons. Additional hardware options include push-to-talk handsets, gooseneck microphones and speaker modules designed for voice monitoring.

Key features include prioritised call queuing, fast access to incoming and parked calls, and robust call logging and redial capabilities. The product’s compact and fanless design provides high mean time between failures (MTBF), while its compatibility with VMware enhances redundancy and availability. The system’s global free-seating and disaster recovery features make it flexible and resilient.