Critical Connect delivers cloud-based connectivity for public safety agencies

Public safety agencies and government authorities face a variety of challenges — from protecting borders to responding to major emergencies including floods, fires or road accidents.

At these times, emergency services, border protection agencies and other authorities need to work together, sharing information and data in real time to improve incident awareness, overcome blind spots, and ultimately keep communities, citizens and first responders safe.

Motorola Solutions’ Critical Connect is a flexible and scalable cloud-based communication service that enables the exchange of voice and data communication. Critical Connect eliminates the barriers between different communication networks, making it easy for emergency services to collaborate and co-ordinate their response to major events, between different agencies, teams and across borders.

With a single link, Critical Connect gives public safety organisations communication across teams, connecting diverse land mobile radio (LMR) networks — including TETRA and APCO P25 — and broadband networks as well as devices. It also provides control room staff with a consolidated view of resources across different networks including location, presence and status details of all responders working in the field.

The cloud-based service is secure, quick and easy to deploy and can be scaled to serve expanding numbers of users. The solution also supports public safety agencies as they plan for their long-term mission-critical communication needs through the flexible integration and deployment of both LMR and broadband technologies.

When multiple public safety agencies and services are working together, they need to communicate and share data in targeted and intelligent ways to achieve the best possible outcomes while also adhering to data privacy rights. The Critical Connect platform is secure and features multiple layers of security with end-to-end encryption, helping to protect sensitive data and communications.

Image credit: ©stock.adobe.com/au/Dolores Harvey