Driving transformation through culture

By Kate Foy, Managing Director, NSW Telco Authority
Wednesday, 14 November, 2018

Driving transformation through culture

The NSW Telco Authority’s mandate is to provide the mission-critical radiocommunications network for NSW. Our role is also to lead and drive reform of the NSW Government’s operational communications sector.

Critical Comms readers would know that this is highly technical, with a myriad of interdependencies, against an ever-changing landscape of technology advances. It is constant transformation which demands effective partnerships across the spectrum — with our public safety agencies and private sector suppliers of equipment and services.

We are building a radiocommunications network for NSW Government agencies, including our public safety agencies, which protect the lives and property of more than seven million citizens across our state.

This will be a network that works when all else fails, and goes to the highways, bushland, plains, escarpments and waterways where our emergency services need to operate. The network will expand to cover 80% of NSW. We are working to consolidate around 2600 radio network assets into 700 assets across NSW. This will reduce the myriad of different radio networks into one, so first responders — fire, police, ambulance — can communicate with each other.

We have successfully delivered the pilot in part of the north-west region of NSW, and we are now focusing on the North Coast and Greater Metropolitan Region of Sydney, taking in the Hunter, Blue Mountains, Illawarra and Central Coast.

Head and shoulders portrait of Kate Foy

Kate Foy, Managing Director, NSW Telco Authority.

So how do we deliver an expanding network, operate and manage it through transformation and keep our customers at the heart of what we do? People.

People deliver successful outcomes. We ask our partners to work as one team to serve our customers — paramedics, police officers and firefighters — those men and women on the frontline who work so hard to keep us, our property and communities safe.

My commitment is to the public safety agencies the NSW Telco Authority serves to ensure that we deliver the best, so the front line can do their best.

Transformation is about people. That is why the Telco Authority looks for partners that align with our culture — service, trust, accountability, integrity, respect and safety.

Our behaviours support our culture. We aim to lead by example; we work hard to deliver on our commitments; we are open and honest; we look for solutions; we cultivate diversity; we focus on results. And we ask our partners to be one team with us.

When we look for industry partners, we seek alignment with our culture as well as capability and experience.

We work as one. And the work of the NSW Telco Authority is about people and those who rely on mission-critical communications to keep you and your family safe.

Kate Foy joined the NSW Telco Authority as Managing Director in June 2016. She previously held executive roles in Infrastructure, Planning and Natural Resource, and Transport, with responsibilities for programs such as Opal, customer digital transformation, customer design and wayfinding.

Image credit: ©stock.adobe.com/au/kstudija

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