RapidSOS public safety software installed in Tennessee


Tuesday, 06 June, 2017


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Multiple public safety answering points (PSAPs) in Tennessee have been installed with RapidSOS-enabled Zetron MAX call-taking software.

PSAPs equipped with the software are participating in a statewide pilot project coordinated by the TN Emergency Communications Board.

Through this integration, PSAPs have the ability to query the RapidSOS NG9-1-1 Clearinghouse when a wireless call is received. In return, the Clearinghouse transmits device-based hybrid location obtained from all smartphone location sensors through NG9-1-1 delivery mechanisms.

The RapidSOS Clearinghouse functionality will, by default, be integrated into all upcoming deployments of the Zetron MAX call-taking 1.8 release.

Multiple PSAPs equipped with the technology have participated in comparative location testing across Tennessee in a pilot project overseen by the State Emergency Communications Board. The results have shown that having a location transmitted to the RapidSOS NG9-1-1 Clearinghouse via device-based hybrid location mechanisms is not only more accurate, but also is available faster than traditional ALI location information.

Initial findings put device-based hybrid location within 50 metres of ground truth for 97% of calls, compared to only 44% of calls that were reliant only on ALI location information.

“The results of the location testing were better than I could have ever hoped for,” said Alice Johnson, Zetron’s MAX Call-Taking product manager.

“This partnership is going to give call takers using our systems the location data they need to dispatch help quickly, speeding up response times and improving emergency outcomes.”

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