Zetron, RapidSOS upgrade emergency call system
Vital time savings are the result of improvements to Zetron’s call-taking system for public safety agencies.
Advanced location identification functionality has been added to the NG9-1-1 MAX Call Taking system as part of Zetron’s partnership with RapidSOS.
The integration was utilised in a pilot project for the Tennessee Emergency Communications Board, in which the device-based location data captured was compared directly with ALI location data and ground truth locations to measure accuracy.
The results were resounding, with 97% of call locations provided through the integration falling within 50 m of ground truth, compared to only 44% of the provided carrier ALI data falling within the 50 m range for the same calls.
The NG911 Clearinghouse from RapidSOS is a NENA i3 compliant location information server (LIS) and additional data repository (ADR) that is integrated with Zetron’s NG9-1-1 MAX Call Taking solution to securely access device-based location information from enabled smartphones, without the need for an app. Zetron was the first NG9-1-1 solution provider to make RapidSOS data generally available within its call taking system.
“This is life-saving technology,” said Curtis Sutton, Executive Director of Tennessee’s Emergency Communications Board.
“We can actually find somebody in seconds, rather than waiting until we can narrow that field down to the location that’s provided by the traditional methods. I haven’t seen a group of PSAPs more excited about testing something than they have this technology because they realise the value of it.”
While the RapidSOS NG911 Clearinghouse provided data is made available within the MAX Call Taking interface in addition to traditional ALI data (not replacing it), it was shown to provide more accurate location information, making it more useful and capable of saving precious time for centre dispatchers, first responders and the people in need of their help.
RapidSOS Clearinghouse location data is a generally available feature for MAX Call Taking customers.
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