Hawaiian hotel boosts service with wireless system

When replacing an outdated wireless communication system, the Grand Hyatt Kauai Resort & Spa in Hawaii selected Motorola Solutions to increase reliability, provide faster guestroom and premises internet service and position the property for the future.

Motorola and Pacific DirectConnect, a regional systems integrator, replaced a microwave communications system that was unreliable, costly to maintain and slow. In fact, the poor wireless connectivity was driving down guest satisfaction scores for the property. Since installation, the property has risen from near the bottom to the top 10 in Hyatt’s internal property satisfaction rankings. In addition to guestroom service, improved network performance in meeting rooms and public spaces is helping the Grand Hyatt Kauai attract new corporate business.

The new system provides high-speed wireless network using Motorola indoor access points (APs) and 3-port wall plates in guestrooms, outdoor APs for property-wide roaming and an RFS controller for consistent, reliable coverage everywhere on the resort.

The hotel deployed the AP 6511 to provide reliable, high-speed connectivity to guestrooms. Wi-Fi service is enabled in public spaces using the AP 622 in locations including the lobby, concierge and registration areas - for web check-in and check-out - along with restaurants and retail.

The Grand Hyatt Kauai used the AP 7161 and AP 6562 to enable wireless access for areas such as the pool, beach and spa. And for unified management of the access points and wall plates, the hotel is using the RFS 7000 wireless RF switch, which facilitates more efficient network operations.