Jemena chooses BT Command to modernise Aust control rooms

Australian energy infrastructure company Jemena has selected BT International’s BT Command solution to strengthen and modernise its communications infrastructure across its 24/7 control room operations.

As part of its longstanding partnership with BT, Jemena is upgrading its voice communications platform to enhance operational resilience, improve user experience and better support remote working. The deployment spans dual data centres and three control rooms, enabling over 100 operators to collaborate securely and in real time via intuitive touchscreen consoles and mobile devices.

BT Command is purpose-built for mission-critical environments, providing dispatch professionals with a high-performance, secure platform that streamlines communication between operations teams and field personnel. Designed to work seamlessly with enterprise IT systems, it is designed to deliver greater visibility, improved response coordination and robust support for business continuity protocols.

Jemena Project Manager John Bulzomi expressed enthusiasm about the upgrade, highlighting its transformative impact.

“We’re very pleased to continue our longstanding partnership with BT as we prepare to implement a new phone system in our control rooms,” he said. “This upgrade brings a modern interface, enhanced reliability and built-in redundancy. It’s a great step forward in strengthening our operational and response capabilities as well as supporting the communities we serve.”

“We’re proud that Jemena has chosen to rely on BT for a solution so central to their operations,” added Kerrick Lehman, Regional Director & GM – Australia & New Zealand, BT International. “BT Command reflects our focus on secure, resilient communications — and reinforces why we continue to be the partner of choice for global enterprises with high-stakes environments.”

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