Zetron MAX NG9-1-1 CAD/mapping range

Zetron has added NG9-1-1 CAD and mapping products to its MAX Solutions range. The incident-response products enable a flow of information between the CAD, mapping and emergency call-taking systems. The range includes NG9-1-1 CAD, mobile CAD and mapping.

The range simplifies operator tasks and improves efficiency because it automatically transfers call information to CAD, displays call information on the map and allows operators to answer calls from the map. Like other MAX Solutions systems, the products will be able to accommodate standards and requirements as they emerge.

Features include: NG9-1-1 CAD works with mapping to automatically follow mobile calls as they change location, including features such as colour cues for active calls, drag-and-drop functionality, the ability to schedule pre-planned events, call history and a be-on-the-lookout (BOLO) feature; an Esri-based mapping tool displays call location and relevant geographic data, including emergency service number (ESN) boundaries - this includes search capability and single-click map updates and helps first responders reach the scene as quickly as possible; the mobile CAD extends the call centre out to field personnel - this allows first responders to see what the dispatcher is seeing, including photos, call history and National Crime Information Center (NCIC) queries and also allows first responders in the field to send information and status updates back to the call centre.